Return and Exchange Policy

I.General Provisions

1.Purpose of Leaftreasures Return and Exchange Policy

Leaftreasures Return and Exchange Policy always puts consumer rights first and is committed to building a shopping experience that emphasizes both trust and satisfaction through transparent and efficient return and exchange services.

The Leaftreasures Return and Exchange Policy aims to clarify the rules and procedures for returns and exchanges, ensuring that consumers can exercise their legal rights conveniently and worry-free when they encounter product problems or changes in their needs. It also standardizes operating standards, avoids disputes caused by information asymmetry, and ultimately achieves a win-win situation for merchants and consumers.

2. Leaftreasures Return and Exchange Policy Applicable Scope

This policy applies to all products purchased through the Leaftreasures official website (www.leaftreasures.com) and its officially authorized platforms, including but not limited to home furnishings, decorative accessories and lifestyle aesthetics products.

The following products are not subject to the Leaftreasures Return and Exchange Policy : customized products (such as engraving, exclusive design products), perishable items (such as flowers, food), personal hygiene products (such as underwear, masks), and promotional items clearly marked “Final Sale, No Returns or Exchanges”.

orders for special cooperation projects , Leaftreasures’ Return and Exchange Policy may be supplemented separately, which shall be subject to the details announced on the order confirmation page.

Ⅱ.Leaftreasures Return and Exchange Conditions

1.Leaftreasures Return and Exchange Circumstances

• Quality issues: The product is damaged, has functional failures, or has workmanship defects that affect normal use (photos or videos must be provided to prove that the problem occurred upon receipt ).
• are significantly different from the information published on the Leaftreasures official website [ www.leaftreasures.com ] .
• Logistics issues: Products are wrongly shipped or missing due to our fault, or the products are severely damaged during transportation (packaging damage, etc., which requires photos to be taken on the spot upon receipt ).
• Unconditional return and exchange: According to our company’s e-commerce shopping regulations and cross-border transaction practices, non-customized products can be returned without reason within 7 days from the date of receipt (the original packaging, accessories, gifts and the product itself must be intact and have not been used or modified).

Special Notes :

1. If the order includes gifts, they must be returned together with the main product, otherwise it will be deemed as an incomplete return and our company has the right to refuse to process it;
2. Due to cross-border logistics costs and differences in customs clearance policies among countries, the logistics costs of returns must be borne by the customer. Customers are advised to choose traceable logistics methods and properly insure to avoid transportation losses.

2.Circumstances where returns and exchanges are not permitted

• The product has been used, unsealed, washed, damaged, or cannot be resold.
• Special product categories: fresh food, personal care products (such as aromatherapy and skin care products), customized stamped or engraved products, and digital download products.
• Exceeding the return and exchange period or not applying through Leaftreasures official channels.
• Gifts, discounted promotional items (such as gifts in a “buy one get one free” offer), or items clearly marked “non-refundable and non-exchangeable”.

Ⅲ.Leaftreasures Return and Exchange Period

1.Leaftreasures Return and Exchange with reason

If there are any quality issues with the product (such as damage, functional failure, material not matching the description, etc.), or if it is incorrectly shipped or missing due to Leaftreasures’ fault, the customer must submit a return or exchange application through the official website or customer service within [ 7 days ] from the date of receipt of the product (some complex issues or cross-border testing requirements may be extended to [ 15 days ] , which must be confirmed with our company in advance). Our company is not responsible for late applications , so please be sure to provide feedback in a timely manner.

2.No reason for Leaftreasures Return and Exchange

According to Leaftreasures’ Return and Exchange Policy and relevant regulations regarding cross-border shopping, non-customized products (such as standard-sized stamps and universal accessories) can be returned without reason within [ 7 days ] of receipt (the product, packaging, gifts, and accessories must be intact and unused or unopened). Customized products (such as engraved stamps and exclusive design products) are not eligible for return or exchange without reason due to their personalized nature. Please confirm your needs before placing an order.

3.Special Instructions for Leaftreasures Return and Exchange

• During holidays/promotional periods, such as during major promotions like “Black Friday” and “Christmas season”, the return and exchange period will be automatically extended by [ 15 days ] due to a surge in order volume, which may result in logistics delays. Please refer to the Leaftreasures Return and Exchange Policy announcement for details.
• International logistics differences: Some countries/regions have longer customs clearance times. If there is a dispute over the delivery date, the “delivered” time displayed on the logistics website shall prevail.
• Overdue processing: Our company has the right to refuse to accept the return or exchange application that exceeds the prescribed period, but we can still negotiate repair or compensation plans for quality issues.
• Warm Tip: It is recommended that customers record the unpacking video when signing for the goods and keep the receipt to quickly handle disputes.

Ⅳ.Leaftreasures Return and Exchange Process

1.Application Method

Customers must submit a return or exchange request by contacting Leaftreasures’ official customer service via WhatsApp or emailing leaftreasures@gmail.com (including the order number, a photo of the product issue, and a detailed description). Customized products (such as engraved seals) require a comparison image of the design draft to confirm the issue.

2.Review and Feedback

[ 72 hours ] of receiving the application and notify you of the result via email/SMS. If the application is rejected, the reason will be clearly stated (such as insufficient evidence, overdue, or ineligible for return or exchange). If additional materials are required, the client must submit them within [ 72 hours ] . Failure to do so will be deemed as automatic abandonment.

3.Return the item

approval according to Leaftreasures’ Return and Exchange Policy , customers will receive a notification with the return address and shipping requirements. (We recommend using a trackable courier such as DHL or FedEx, insured for 100% of the product value.) Due to international logistics costs and differences in customs clearance policies between countries, return shipping costs are the sole responsibility of the customer. We recommend using a trackable shipping method and properly insuring to avoid shipping losses .

4.Acceptance and Processing

After receiving the return, our company will complete the inspection within [ 72 hours ] . After confirming that the product and accessories are complete, unused, and meet the return and exchange conditions, the refund/exchange process will be initiated. If the inspection fails, the customer will be notified and a solution will be negotiated (such as a discounted repurchase or shipping).

5.Refunds and Exchanges

Leaftreasures Return and Exchange Policy clearly states:

Refunds will be made via the original method ( PayPal / Stripe/ credit card, etc., expected to arrive in 3-7 working days); exchanges are limited to the same product. If the product is out of stock, a refund can be negotiated or an equivalent product can be selected for replacement (written confirmation from the customer is required).

V.Explanation of Exceptions

1.International Orders

health e-commerce website , Leaftreasures handles returns and exchanges worldwide, which may incur additional duties, customs fees, and international shipping costs. If a product needs to be returned for reasons unrelated to the customer (e.g., an unexplained return), the customer is solely responsible for the return duties and customs fees (the specific amount will be determined by the local customs office). Returns and exchanges due to product quality issues or incorrect shipments will be borne by Leaftreasures. Customers must contact customer service to confirm the cost of these charges before returning the product and retain their payment receipts for reimbursement.

2.Clearance/sale items

Items marked “Final Sale, No Returns or Exchanges” (including but not limited to limited-time discounts, near-expiring items, samples, and used items) are not subject to Leaftreasures’ Return and Exchange Policy . These items will be clearly labeled “Final Sale, No Returns or Exchanges” on the purchase page, and placing an order is deemed acceptance of these terms. If a product has serious quality issues (such as malfunction), we may offer repairs or compensation at our discretion, but we do not offer returns or refunds.

3.Force Majeure

If returns or exchanges are delayed or unable to be completed due to force majeure factors such as natural disasters (such as earthquakes and floods), public health incidents, international logistics disruptions, sudden changes in customs policies, etc., Leaftreasures will be exempted from corresponding liability and will promptly notify customers through an announcement on the official website. The processing period for affected orders will be extended to [ within 30 days ] after the force majeure is lifted . Customers may also choose to keep the product and accept partial compensation (such as a coupon).

Warm reminder: Customers are advised to carefully read the exceptions on the product details page before placing an order and pay attention to international logistics trends to reduce transaction risks.

VI.Customer Responsibilities

1.Keep the goods and receipts safe

Upon receipt, customers must immediately inspect the product, accessories (such as seals and maintenance tools), original packaging (including shockproofing materials and instructions), and purchase receipt/electronic receipt for completeness. For returns or exchanges, these items must be unused, undamaged, and free of stains, and the packaging must be unsealed (except for custom-made items). Leaftreasures reserves the right to reduce the refund amount or deny any return or exchange request if the product has lost value due to negligence (e.g., missing accessories or damaged packaging).

2. Malicious returns and exchanges are prohibited 

Leaftreasures Return and Exchange Policy : To maintain a fair trading environment, customers are prohibited from maliciously returning or exchanging products through bulk purchases, frequent returns after trials, or fabricating evidence of quality issues. If the system detects or verifies the following behaviors, Leaftreasures will immediately terminate service and reserves the right to pursue legal action:

• The proportion of orders returned without reason in a single month exceeds 20% of the total order volume;
• The same product has been returned more than 3 times after repeated purchase;
• Deliberately damage the product or exchange it for non-our product and ask for a refund.

Friendly reminder: Leaftreasures Return and Exchange Policy respects the legitimate rights and interests of consumers, but we will resolutely combat any abuse of this policy. We encourage customers to shop responsibly and fully understand the product features by consulting customer service on the product details page before placing an order to avoid unnecessary returns or exchanges due to mistaken purchases.

Ⅶ.Frequently Asked Questions (FAQ)

Q1: How to apply for return or exchange?

A1: You can contact our customer service team through our official website, phone, or online chat system. Provide your request and reason, and follow the instructions to submit the necessary proof.

Q2: What documents do I need to provide to apply for a return or exchange?

A2: Depending on the reason for your return or exchange, you may need to submit product photos, order number, proof of purchase, etc. Our customer service staff will guide you through the specific requirements of your application.

Q3: How long does the return and exchange review process take?

A3: Our customer service team will review your request and respond within 72 hours.

Q4: When can I receive my refund?

A4: Refunds will be credited to your original payment account within 3-7 business days after the returned product is confirmed to meet the requirements. Typically, refunds will be credited to your account within 3-5 business days.

Q5: What if the returned product is damaged?

A5: If the returned product has been opened, used, damaged or is missing parts, or is damaged due to improper packaging during the return process, we may deduct the corresponding amount from your refund to compensate for the loss of product value.

Q6: Why can’t special products be returned or exchanged?

A6: Special products (such as customized tea, gift boxes) cannot be returned or exchanged due to their special nature.

Ⅷ.Leaf Treasures Dispute Resolution Mechanism

We uphold the principles of fairness, impartiality, and transparency throughout Leaf Treasures’ e-commerce transactions. Our Return and Exchange Policy is dedicated to providing a superior shopping experience. However, if any disputes or disagreements arise during a transaction, we have established a clear and reasonable dispute resolution process to protect the legitimate rights and interests of both parties.

Negotiation and communication are prioritized

If you are dissatisfied or have questions about product quality, return and exchange procedures, or service attitude, we strongly recommend that you first contact us through our customer service channels for friendly negotiation. You can communicate with us in the following ways:

Customer Service Email: Send dispute details, order information, and relevant evidence (such as product photos, chat records, etc.) to leaftreasures@gmail.com. Our professional customer service team will respond to you within 24 hours and actively coordinate to resolve the issue.

Official customer service WhatsApp: [+44 7706 177174], communicate directly with customer service staff and quickly feedback issues.

Third-party agency intervention

If the two parties cannot reach an agreement during the negotiation process, you may choose to submit the dispute to a third-party authority for resolution:

Consumer Association: You can file a complaint with your local Consumer Association. The Consumer Association will act as a neutral third party to investigate and mediate disputes in accordance with relevant laws, regulations and consumer rights protection policies to facilitate a settlement between the two parties.

Arbitration: With the consent of both parties, disputes may be submitted to a competent arbitration institution for arbitration. The arbitration award is final and binding on both parties, providing efficient and professional dispute resolution.

Court litigation: If the dispute cannot be resolved through negotiation and arbitration, you have the right to file a lawsuit with the People’s Court with jurisdiction and protect your legitimate rights and interests through legal means.

Leaf Treasures respects the rights of every consumer and is committed to actively cooperating with third-party investigations and handling of disputes, resolving them with integrity and responsibility. We will also continuously optimize our services and processes to minimize disputes and provide you with a more secure and smooth shopping experience.

IX.Leaftreasures Contact Information

If you need assistance, please contact us:

Official customer service email: leaftreasures@gmail.com

Official customer service WhatsApp: +44 7706 177174

Official business WhatsApp: +1 555-720-5098

Ⅹ.Updates to the Leaftreasures Return and Exchange Policy

As a dedicated e-commerce platform, Leaf Treasures is committed to providing transparent, compliant, and high-quality shopping services to consumers worldwide. To adapt to business development needs and changes in international regulations, Leaf Treasures’ Return and Exchange Policy will be regularly optimized and adjusted. The following are details regarding these policy updates:

1.Revision Notification Method

the Leaftreasures Return and Exchange Policy will be announced via the “Announcement Center” section of the Leaftreasures official website ([specific website]) and official app for at least seven calendar days. The platform will not notify users individually via email, text message, or customer service phone calls. Please regularly visit the official website or app to review the latest policy to ensure you are aware of any changes to your rights.

2. Effective Date Marking 

The latest revised Leaftreasures Return and Exchange Policy will clearly indicate the effective date, using the format “This policy is effective from XX/XX/XXXX.” From that effective date, all new orders will be subject to the updated policy. Orders placed before the effective date will still be subject to the policy terms at the time of order placement (unless otherwise required by law or regulation).

Leaf Treasures always puts our customers first. We’ve updated our Return and Exchange Policy to provide a clearer and more efficient return and exchange experience. If you have any questions, please contact us via our official customer service email (leaftreasures@gmail.com) or WhatsApp (+44 7706 177174). Thank you for your understanding and support!

This policy will be implemented from January 1, 2025